Outlet Supervisor - Hospitality & Tourism Industry
Join TBI Group as an Outlet Supervisor and take the lead in ensuring seamless operations at our hospitality outlets in Jakarta Raya. This pivotal role involves overseeing daily activities, maintaining service excellence, and driving team performance. Our TBI Group has been a trusted name in the hospitality and tourism industry for over a decade, known for our commitment to quality and customer satisfaction. In this role, you'll be responsible for managing a team of 5-7 staff members, ensuring that all operations run smoothly and efficiently. You'll work closely with our front-of-house and back-of-house teams to deliver exceptional service to our guests.
As an Outlet Supervisor, you'll be at the heart of our operations, ensuring that our guests have a memorable and enjoyable experience. You'll be responsible for monitoring sales, managing inventory, and ensuring that all health and safety regulations are met. This is a fantastic opportunity to take your career to the next level and make a real impact in the hospitality industry.
📋 Tanggung Jawab Pekerjaan
- Oversee daily operations to ensure smooth and efficient service delivery
- Manage a team of 5-7 staff members, providing guidance and support
- Monitor sales and inventory levels, ensuring optimal stock management
- Maintain high standards of cleanliness and hygiene in the outlet
- Handle customer complaints and resolve issues professionally
- Ensure compliance with all health and safety regulations
- Conduct regular staff training and development sessions
- Prepare and submit daily, weekly, and monthly reports
🎓 Kualifikasi & Syarat
- Minimum of 3 years of experience in a supervisory or management role in the hospitality industry
- Proven track record of managing teams and driving performance
- Strong knowledge of inventory management and sales monitoring
- Excellent communication and interpersonal skills
- Ability to work under pressure and meet tight deadlines
- Familiarity with POS systems such as Micros, LightSpeed, or Toast
- Understanding of health and safety regulations in the hospitality industry
- Bachelor's degree in Hospitality Management, Business Administration, or a related field
🛠️ Keahlian
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