Front Office Executive - Luxury Hospitality Role in Bali

Join Treetops Executive Residences as a Front Office Executive and become the face of luxury hospitality in Bali. This role offers a unique opportunity to deliver exceptional guest experiences in one of the world’s most sought-after destinations. Located in the vibrant and picturesque area of Canggu, you'll be at the heart of a world-class resort that seamlessly blends modern luxury with natural beauty. As a Front Office Executive, you'll be responsible for ensuring our guests' needs are met with the highest level of service and attention to detail.

In this role, you'll be part of a dynamic team that values professionalism, excellence, and a passion for hospitality. You'll use industry-standard tools like PMS (Property Management System) and CRM (Customer Relationship Management) systems to manage guest reservations, check-ins, and check-outs. You'll also be responsible for handling guest inquiries, resolving any issues that may arise, and ensuring that our guests have a memorable and enjoyable stay.

This is an exciting opportunity to work in a luxury hospitality environment and to be part of a team that is committed to delivering exceptional service. If you're a passionate and dedicated professional with a strong background in hospitality, we encourage you to apply and join us in creating unforgettable guest experiences at Treetops Executive Residences in Canggu, Bali.

📋 Tanggung Jawab Pekerjaan

• Manage guest reservations, check-ins, and check-outs using PMS and CRM systems
• Handle guest inquiries and provide exceptional customer service
• Resolve any issues or concerns that may arise during a guest's stay
• Ensure that all guest rooms are prepared and maintained to the highest standards
• Coordinate with other departments to ensure a seamless guest experience
• Maintain accurate and up-to-date guest records
• Assist in the development and implementation of front office policies and procedures
• Contribute to the team's efforts to exceed guest expectations and achieve sales targets

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in a front office or similar hospitality role
• Strong communication and interpersonal skills
• Proficiency in English, both written and spoken
• Familiarity with PMS and CRM systems
• Ability to work in a fast-paced and dynamic environment
• Strong problem-solving and decision-making skills
• Ability to multitask and prioritize tasks effectively
• Passion for luxury hospitality and a commitment to delivering exceptional guest experiences

🛠️ Keahlian

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